Plachutta

How can a traditional Viennese business go digital?

The Plachutta restaurants in Vienna show how even a company steeped in tradition can increase efficiency with modern POS systems and digital solutions – without sacrificing personal service and Viennese hospitality. Operating seven restaurants that welcome guests seven days a week meant the challenge was clear: a smooth POS switchover without interrupting operations. Thanks to APRO, processes were digitalised efficiently, staff were brought on board in the best possible way and the Plachutta brand's high quality standards were maintained at the same time.

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Whether classics such as “Tafelspitz” (Viennese boiled beef) or international specialities – at Plachutta, the guest experience takes centre stage. To meet the growing demands for speed, precision and innovation, the decision was made to modernise processes digitally. A challenge, especially with the business running 7 days a week. But with a clear plan, experienced project management and a seamless switchover by APRO, the transition was not only feasible – it was a complete success.

The APRO kitchen monitors ensure organised, clear processes behind the scenes – no paper chaos, no communication breakdowns. Orders go from front of house straight to the kitchen or bar in real time.
For everyone who wants to enjoy Plachutta at home too, a modern APRO takeaway webshop was set up. On the user-friendly platform, guests can conveniently pre-order their favourite dishes and collect them. Online orders are integrated directly into the POS system and flow seamlessly into the kitchen process.
The interface to the Redl beverage dispensing system means drinks are poured automatically and precisely – directly linked to the order on the mobile device. This minimises losses, increases speed and ensures smooth service on busy days.
The reporting module gives Plachutta's head office full control over all locations – from sales analyses to real-time reports. Digitalisation therefore enables not only better service, but also better business decisions.
Today, mobile ordering devices with integrated NFC payment are in use at every Plachutta location.